Refund policy

Returns & Exchanges

We want you to love your purchase, but if something doesn’t work out, we’re here to help!

Holiday Return Policy

Any purchase made now through December 24, 2025 qualify for our Holiday Return Policy, allowing returns for store credit until January 9, 2026 with proof of purchase.

  • Accompanied by a sales receipt

Return Policy

Paxton's accepts returns for exchange or store credit only within 5 days of purchase.
To be eligible, items must be:

  • Unworn, unwashed, unaltered, and in original condition

  • Tags must be attached

  • Accompanied by a sales receipt

  • In-store purchases must be returned in person to our boutique.

  • Online orders must be mailed back at the customer’s expense. Shipping costs are non-refundable.

Final Sale Items

The following are non-returnable and non-exchangeable:

  • Sale items

  • Jewelry

  • Perishable goods (e.g., food)

  • Intimates

  • Personal care/beauty products

  • Holiday-themed items

  • Hats and headwear

  • Gift cards

All gift card purchases are final and cannot be returned, exchanged, or redeemed for cash. Lost or stolen gift cards will not be replaced.

We do not offer price adjustments on past purchases.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 5 days of delivery:
📧 paxtonsnulu@gmail.com
📞 502-999-0857

Items reported after this timeframe may not be eligible for return or exchange.

Exchange Policy

Need a different size or color? Call us at 502-999-0857 for assistance.
Exchanges will be processed once the original item is received and verified within the 5-day return window.

Return Instructions

Before mailing a return, please:

  1. Review our return policy to ensure your item qualifies.

  2. Repackage your item in a shipping-safe box (you may reuse the original packaging).

  3. Include your original receipt and completed return form.

  4. Email us at paxtonsnulu@gmail.com with your return info:

    • Reason for return

    • Expected delivery date

    • Tracking number (optional but recommended)

Ship returns to:

Paxton's
Attn: Online Return
709 E Market St.
Louisville, KY 40202

Please retain your tracking information. You are responsible for ensuring your return is delivered.

Once your return is received and processed (please allow up to 5 business days), you'll receive an email with your store credit code.

Local Returns

Local returns can be dropped off in person at:
📍 709 E Market St, Louisville, KY 40202

Additional Notes

We do our best to accurately display product colors, patterns, and textures. Please note that screen settings may vary, and slight variations will not be considered defects.

Paxton's reserves the right to refuse returns or exchanges that do not meet the outlined criteria. Items returned outside the policy may be sent back to the customer at their expense without credit issued.